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StealthBot Support Options

#1 User is offline   PhiX Icon

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Posted August 09, 2009 - 02:04 AM

In your use of StealthBot, you may encounter some issues that will require assistance from one of our technicians. We offer several methods of support to support your needs. Below you will find a list of options to best suite you.

Clan SBs - StealthBot Support (On all Gateways)
No longer available. ~Pyro

Rules:
  • Do not spam.
  • Do not ask for CD keys and/or accounts.
  • Do not ask how to spam, flood or load other channels.
  • Do not use our channel for private or irrelevant conversations.
  • Do not idle in the channel.
  • Profanity or rudeness towards Technicians will earn you a permanent ban.
  • *tech* is tagbanned to prevent impersonators from giving you incorrect information.
  • Be patient with us! There isn't always someone in the channel to give assistance.

The Forums -
Please always search Technical Support before posting your topic. 95% of all issues are solved and have a thread pertaining to the solution listed.

Remote Assistance -
If you cannot get your problem resolved via Clan SBs or the forums, there is always remote assistance.
With this option, an authorized technician will remote safely into your PC to resolve the problem.
With this method, you will always have full control of your computer and you can terminate the session at anytime.
Keep in mind - this method will only be an option with an available technician and asks to remote to your PC - do not assume you can use this option at any time.
For the VNC Help Tool - click this link. Please only click on the technician name that you were instructed to click on.
For the GoToAssist Tool - click this link and wait for the code from the authorized technician.

Skype -
For those of you that use Skype, there is a chat for SBs Support open. Simply click this link and you will be brought to the SBs Support Chat featured on Skype. Link broken or gone. -7thAce (9/22/10)

IRC -
As a last resort, (mainly because few people actually pay attention to this) you can receive support from our IRC channel located on FreeNode. Connect to irc.freenode.net and join #StealthBot. Alternatively you can click this link to use a web interface.

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